Terms and Conditions

DGCA mandates all passengers to wear masks and to maintain social distancing norms at all times during their travel. All passengers must ensure strict compliance of Covid-19 protocols. DGCA Order for Covid-19 protocols can be checked at https://corporate.spicejet.com/content/pdf/covid-circular-dgca.pdf

Baggage:

1. Hand Baggage Allowance (Domestic and International): Each passenger is permitted to carry one piece of hand baggage with maximum weight of 7 kg., including a laptop and duty free shopping bags, free of cost. On flights to and from London, one piece of hand baggage of up to 10 kg is permitted. Hand baggage size must be within the dimensions of: 55 cm + 35 cm + 25 cm (L+W+H; total 115 cm) on Boeing flights and 50 cm + 35 cm + 23 cm (L+W+H; total 108 cm or 42.5 inches) on Q400 flights. Women passengers are also permitted to carry a ladies purse, over and above the aforementioned hand baggage allowance. Passengers with infants are permitted to carry an additional piece of hand baggage with maximum weight of 7 kg. (10 kg in case of London flight), and not exceeding the aforementioned size dimensions.
2. Checked-in Baggage Allowance: SpiceJet permits one piece of free checked-in baggage of up to 15 kg with overall maximum dimensions of 158 cm (L+W+H), per passenger, for all domestic flights. Passengers travelling under the same PNR are not allowed to club their check-in baggage i.e. any adjustment in weights is not permitted. In case of International travel for bookings made from September 18, 2021 onwards, two pieces of free checked-in baggage of up to 20 kg (30 kg in case passenger is travelling to/ from Colombo, Dubai, Muscat, Hong Kong and Kabul) are permitted. In case the passenger is travelling to/ from Jeddah and Riyadh, baggage allowance of 25 kg is permitted. For passengers travelling from Jeddah to India, 5 liters of zam zam water (only) will be accepted over and above the baggage allowance. For flights to and from London, Business class passengers are permitted to carry two pieces of baggage of not more than 30 kg each. Economy class passengers are permitted to carry two pieces of baggage of not more than 20 kg each.For flights from Dubai and Ras-Al-Khaimah having travel between 20th Aug, 2021 and 30th Sept, 2021, passengers will be permitted to carry 40 kg of free checked-in baggage.For Dubai to Kozhikode, 40Kgs for Travel from 20th Aug’21 to 6th Sep’21 only.

Connecting Flight Baggage Policy

3. Passenger travelling on SpiceJet domestic flight to SpiceJet international flight or vice versa, the Free Baggage Allowance of International flight will be applicable once within 24hrs of its flight departure to any domestic flight after landing in India.
4. Passenger travelling on SpiceJet domestic flight and having connection on another airline to/from an international destination, are permitted one piece of checked-in baggage of up to 15 kg per passenger per flight.
5. For the purpose of enhancing the safety of the passengers flying to / from Dubai, the relevant regulatory authority is required to inspect all checked-in baggage for any prohibited items in accordance with the applicable law. The relevant regulatory authority reserves the right to search the checked-in baggage in the absence of the customer and any prohibited item(s) found in such checked-in baggage will be confiscated. Please note that the relevant regulatory authority and/or SpiceJet Limited shall not be responsible for, or have any liability in respect of item(s) removed from the baggage and for any pilferage, loss or damages including baggage locks etc. For any guidance on the baggage policies and rules, please visit the Dubai International Airport website www.dubaiairport.ae

Check-In:

6. Web check-in is mandatory for all domestic flights and closes 60 mins prior to departure. Web check-in facility is available on www.corporate.spicejet.com. For assistance with check-in or reissuance of boarding pass at the airport or SpiceJet Reservations, a facilitation fee of INR 200 per passenger will be charged. Bookings made for senior citizens, armed forces, unaccompanied minors and passengers with medical conditions or on a stretcher are exempted from this fee. Airport check-in counters will open three hours prior to departure. Passengers are encouraged to report at least two hours prior to departure. Check-in counters will close 75 mins prior to departure for London, Dubai and Kabul flights and 60 mins prior to departure for all other flights.
   Failure to report on time can result in your booking being cancelled and the fare retained.
7. Boarding gate closes 20 minutes ( 45 minutes in case of Kabul and 25 minutes in case of other international travel ) prior to scheduled departure time and failure to board within the stipulated time can result in denied boarding with fare retained.
8. Passengers who have web checked-in must ensure that hand baggage meet the physical dimensions and the weight limits, and must pay for excess hand baggage (if any) at the airport check-in counter. There will be random checks at the boarding gates for hand baggage size and weight, and if found oversized or overweight, INR 500/Kg will be chargeable, and additionally the bag may be taken from the passenger to be placed in the hold.

Payment by foreign credit cards:

9. For all foreign (Non-Indian) credit / debit card payments, the card must be produced for physical verification at the airport check-in counter if the passenger is the cardholder. Incase the cardholder is not traveling, it is mandatory for the passenger to furnish to the airport check-in staff a physical copy of the front side of credit / debit card duly authorized by the cardholder, along with cardholder's valid proof of identification. In the absence of such credit / debit card or copy and/or identity mismatch, we will be constrained to refuse the boarding. You may however pay through acceptable alternate mode of payment at the time of check-in and continue your journey.

Cancellations and Rescheduling Initiated by Passengers:

10. Changes/cancellation in the bookings can be made only up to 2 hour prior to scheduled departure time ( 4 hours in case of international travel ) upon payment of a change/cancellation fee (amount depends on the type of far e purchased, as advised at the time of booking) along with difference in fare, if applicable. All promo/sale fares are restrictive fares and are refundable (only statutory taxes). Certain promo/sale fares do not permit changes to the flight. Please check restrictions on the fare while booking

Passenger Handling during Flight Delays, Cancellations, and Missed Connections:

11. SpiceJet does not connect to other carriers; therefore, SpiceJet is not responsible for any losses incurred by the passengers while trying to connect to or from other carriers. SpiceJet will not be liable in any way for delays/ cancellations/ diversions whether due to bad weather, government regulation or for instances beyond SpiceJet's control. SpiceJet reserves the right, without assigning any reason, to cancel or delay the commencement or continuance of the flight or to alter the stopping place or to deviate from the route of the journey or to change the type of aircraft in use without thereby incurring any liability in damages or otherwise to the passenger or any other person on any ground whatsoever. SpiceJet also reserves to itself the right to refuse to carry any person whom it considers unfit to travel or who in the opinion of SpiceJet may constitute risks to the aircraft or to the Customers on board. For denied boarding, delays and cancellation the Civil Aviation Requirements under section 3 - Air Transport, Series 'M' Part IV, Issue I, dated August 1, 2016 shall be applicable. Please refer to the Terms of Carriage at https://corporate.spicejet.com/tnc.aspx for details. We strongly recommend passengers to provide correct phone number and email address to enable us to inform of flight delays or cancellations in unforeseen conditions.

Unacceptable behaviour:

12. If in our reasonable opinion passenger conduct is observed as to endanger the aircraft or any person or property on board, or obstruct the crew in the performance of their duties, or fail to comply with any instructions of the crew, including but not limited to those with respect to smoking, consumption of alcohol/drug at any place in the aircraft or display behaviour creating inconvenience to the other passengers (including under influence of alcohol), SpiceJet will have full right to take all steps/measures to prevent any such act, including restraint. Each such passenger shall also be liable to pay penalty of Rs.10,000 per passenger which will be levied and to be paid immediately. Additionally you may be refused onward carriage at any point and may be prosecuted for offences committed on board the aircraft. Further SpiceJet reserves the right to offload you from the flight and recover from each such passenger any and all cost (whether direct or consequential ) incurred as a result of your behaviour, including but not limited to air traffic control charges, diversion fuel costs, airport landing charges and necessary flight crew costs, cost incurred due to disrupted operations/flight delays and misconnections and inconvenience to other passengers.

Additional Terms and Conditions

13. Self or Voluntary offloading after boarding the flight by the passenger is strictly not permitted, except in an unforeseen event of medical emergency or similar cases, such as death of relatives for which the passenger will have to provide evidence, to the satisfaction of SpiceJet. Self or Voluntary offloading causes unwarranted inconvenience to other travelling passengers, delay in operation of flight and also the airline incurring additional costs for such delays. In case the passenger offloads himself/herself for any cause other than as mentioned above, SpiceJet will cancel the entire ticket for each such passenger for the subject travel and also any further transportation (whether under single or multiple PNR) with no refunds. Each such passenger who is off-loaded shall be liable to a off-loading fee of Rs.10,000 per passenger which will be levied and to be paid immediately upon off-loading. Additionally, SpiceJet reserves the right to recover from each such passenger any and all costs (whether direct or consequential) incurred due to disrupted operations including but not limiting to removal of baggage, flight delays, disruptions and misconnections and inconvenience to other passengers.
14. Excess Baggage in terms of weight and pieces over and above the free baggage allowance will be charged as per the applicable rates at the airport. For details, please refer to the Terms of Carriage on our website www.corporate.spicejet.com.
15. Excess baggage can be pre-booked at discounted rates up to 3 hrs prior to departure on domestic flights and 6 hrs prior to departure on international flights, from our website, by calling our Reservation numbers or at our airport ticketing counters.
16. We strongly recommend that all valuables (e.g. camera, jewellery, cash, electronics, perishables items, etc.) and medication shall be carried in cabin baggage only. SpiceJet assumes no responsibility for any pilferage/ damage to valuables incase they are carried in check-in baggage and the passenger shall be doing so at their sole risk and consequences.
17. Passengers travelling to UAE/Oman from India for employment/tourist purposes shall be requiring an "OK TO BOARD" comment in the PNR. Kindly get in touch with your visa issuing agency for the same.
18. All Foreign Nationals/ Non-Resident Indians are mandatorily required to carry their Passport with valid visa for their travel.
19. Name changes are not permitted on your booking. Please ensure that passenger's booking name matches with proof of identification.
20. It is mandatory for all passengers to present their government approved photo-identification proof at the time of check-in. For more details on the types of valid ID documents, please visit https://corporate.spicejet.com/Charter.aspx
21. Any booking made using special fares/ promo codes/ discount coupons etc. shall be subject to terms and conditions of respective promotion in addition to the general Terms of Carriage.
22. Passengers requiring wheelchair assistance, stretcher, or passenger travelling with infants and unaccompanied minors are requested to book in advance since the facility for these special service requests are limited. Please refer to https://corporate.spicejet.com/SpecialAssistance.aspx for details. You may also call our Reservations +91(0)124 4983410 and +91(0)124 7101600 for further assistance.
23. For any queries, you may call us anytime at +91 (0)124 4983410 and +91 (0)124 7101600 or connect with our chat bot, Ms. Pepper on our website https://corporate.spicejet.com/ , or through our WhatsApp number 6000000006.
24. This booking is governed by the Fare Rules and Terms of Carriage accepted at the time of booking and also available at https://corporate.spicejet.com/Tnc.aspx .
25. Flight schedules are subject to change and applicable regulatory approvals.
26. Certain fares could carry a restriction related to change/cancellation and policy. In case you do not wish to opt for restricted fare, you can book two separate PNRs for each sector without the benefits/restrictions of the return fare.
27. Passengers are advised to compulsorily retain the boarding pass until exiting the terminal for security reasons. Passengers on via and connecting flights should keep their boarding pass handy for physical check at transit points.
28. Carriage of Samsung Galaxy Note 7 is prohibited in checked-in and hand baggage.
29. Dangerous Goods Regulations:
30. In the event Spicejet:
    • a.prepones the flight by sixty (60) minutes or more; or
    • b.postpones the flight by one hundred and twenty (120) minutes or more,

    the affected passengers shall be entitled either for:

    • i.full refund of the amount paid by them; or
    • ii.to be accommodated on alternate flight(s) for the same sector for next or preceding three (03) days from the original date of journey, subject to availability and SpiceJet’s discretion in the event SpiceJet.
31. Add-on services like Meal, SpiceMax, Excess Baggage, Lounge, Priority Check-in, Preferred Bag Out are non-cancellable in isolation.
32. Know your rights https://corporate.spicejet.com/Content/pdf/PassengerCharterMoCAIndiaFeb.pdf .
33. I understand and agree that in the event the Government of India extends the lock-down due to Covid-19 leading to cancellation of this booking, the entire amount shall be retained in credit shell which can be utilized for future bookings. I understand and agree that no cash refund shall be made by SpiceJet Limited in the event of such cancellation. I hereby further confirm that I have read and understood the terms and conditions as mentioned at https://corporate.spicejet.com/CoronaVirusTravelRestrictions.aspx