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Sales & Reservations (24/7) +91(0)124 4983410
+91(0)124 7101600

Credit Card Upload Policy (Citrus/Paymate)

Dear Travel Partner,

SpiceJet has revised the Credit card upload policy with effect from 1st April’23 – 30th June’23.

	Axis Bank Corporate Card		SBI Bank Corporate Card		IndusInd Bank Credit Card (Only through Paymate)		Other Bank Corporate Cards
Limits	Upto 2.0 Crore	Above 2.0 Crore	Upto 2.0 Crore	Above 2.0 Crore	Upto 2.0 Crore	Above 2.0 Crore	Upto 25 Lacs	Above 25 lacs
Charge to AG	nil	0.45%	nil	0.40%	nil	0.40%	nil	2.25%
DI from SG to AG	nil	nil	nil	nil	nil	nil	nil	nil

Below are the Terms and Conditions.

Kindly note that agent maximum upload limit (including all ids) per month is INR 25 Lacs.

Travel Partner minimum Credit card upload amount in INR 10, 000 per transaction.

In case agents are using Axis Bank Corporate Card then the total credit card upload limit (including all ids) per month is INR 02 Crore. In case agents are using IndusInd Bank Credit Card

then the total credit card upload limit (including all ids) per month is INR 02 Crore. For SBI Bank Corporate Card total credit card upload limit (including all ids) per month is INR 02 Crore

Travel Partner if exceeded upload limit as per credit card bank categories (including all Ids) as mentioned above in table then the minimum credit card upload limit (including all ids) is INR 85,000.Charges to apply from Re 1/-incase the limit is exceeded.

In case an agent uses multiple Banks Credit cards as mentioned above in table then travel partner per month Credit card upload limit including all IDs is INR 25 Lacs only and if the limit exceeded then charges will be applied as per Other Bank Corporate cards from Re1/.

Please get in touch with your bank for Credit card deals.

International credit cards will not be accepted.

Thanks
Team SpiceJet.

Credit Card Upload Policy (Citrus/Paymate)

Dear Travel Partner,

SpiceJet has revised the Credit card upload policy with effect from 1st April’23 – 30th June’23.

	Axis Bank Corporate Card		SBI Bank Corporate Card		IndusInd Bank Credit Card (Only through Paymate)		Other Bank Corporate Cards
Limits	Upto 2.0 Crore	Above 2.0 Crore	Upto 2.0 Crore	Above 2.0 Crore	Upto 2.0 Crore	Above 2.0 Crore	Upto 25 Lacs	Above 25 lacs
Charge to AG	nil	0.45%	nil	0.40%	nil	0.40%	nil	2.25%
DI from SG to AG	nil	nil	nil	nil	nil	nil	nil	nil

Below are the Terms and Conditions.

Kindly note that agent maximum upload limit (including all ids) per month is INR 25 Lacs.

Travel Partner minimum Credit card upload amount in INR 10, 000 per transaction.

In case agents are using Axis Bank Corporate Card then the total credit card upload limit (including all ids) per month is INR 02 Crore. In case agents are using IndusInd Bank Credit Card

then the total credit card upload limit (including all ids) per month is INR 02 Crore. For SBI Bank Corporate Card total credit card upload limit (including all ids) per month is INR 02 Crore

Please get in touch with your bank for Credit card deals.

International credit cards will not be accepted.

Thanks
Team SpiceJet.

SPECIAL ASSISTANCE

Introduction (Special Assistance):
Our employees are trained to assist our differently-abled passengers and for any sorts of limitations, we offer a wide variety of special assistance.

You can obtain information in advance regarding the assistance we offer, either through this website or by contacting our Reservations on +91(0)124 4983410 and +91(0)124 7101600.

Please be aware that there might be unpredictable circumstances such as weather or mechanical problems that may call for a last minute unavoidable change, but we will do our best to accommodate your needs.
Onboard Facilities:
Following assistance are available on-board SpiceJet’s aircraft:
- Assistance in moving to and from seats/lavatory.
- Help in preparation for eating.
However, we express our inability to provide passengers with any assistance for personal care needs on-board, such as, eating/ drinking, administration of medication, elimination functions including assistance inside the lavatory, or other personal care needs. If you require assistance with any of these, we recommend that you travel with a personal care attendant.
Seating accommodation and aircraft accessibility for differently-abled passengers:
We will do our best to allocate you a seat that is most suitable to your needs. However, in order to meet the safety requirements as prescribed by the DGCA, passengers with mobility limitations which make it unsafe to facilitate aircraft evacuations will not be given a seat in a location where they would obstruct emergency exits, impede the crew in their duties, obstruct access to emergency equipment or hinder aircraft evacuation.
Accessible Lavatories:
A lavatory with a single panel door is available on all our aircraft. Our cabin crew can provide you with assistance moving to and from the lavatory door but will not be able to assist you inside the lavatory.
SpiceJet offers special services for the following:
- Wheelchair users or passengers using wheelchairs (mobility assistance);
- Passengers travelling with crutches/ braces/ other prosthetic devices;
- Passengers with Visual Impairment;
- Passengers Travelling with Certified Guide Dogs;
- Passengers with Hearing Impairment;
- Passenger travelling with spinal support;
- Passenger travelling with an assistant for medical purposes;
- Passengers; with intellectual/ developmental/ learning disabilities;
- Passengers travelling with Internal Medical Devices;
- Passengers who require a stretcher;
- Passengers requiring oxygen aid;
Mobility Assistance:
- SpiceJet would be more than happy to provide a wheelchair for you, should you require this service. In order to ensure the service meets your needs, our reservation team and/ or the staff may ask you some questions to determine the level of assistance you require. To allow us to provide the best possible assistance, please provide us with as much appropriate information as possible at the time of your booking and/ or at the time of check-in;
- SpiceJet wheelchair service is provided, with an attendant, at no additional charge to you. The attendant will assist in transporting you within the airport area, to the boarding gate and/ or the aircraft door (depending upon the airport facilities). Our team is trained in transferring techniques, and can assist if you are unable to transfer by yourself from the wheelchair to/ from your seat. However, to have this facility extended to you an advance intimation to SpiceJet is required;
- Please contact us at Reservations +91(0)124 4983410 and +91(0)124 7101600 should you have any questions about our wheelchair service;
- If you are travelling in a group of 10 or more people and require wheelchairs, please contact our Reservations +91(0)124 4983410 and +91(0)124 7101600 at least 48 hours before the scheduled departure;
- Passengers travelling with their own wheelchair differently-abled passengers may use their own manual or battery-powered wheelchair up to the boarding gate and/ or the aircraft door (subject to permission granted by the respective airport authority). SpiceJet allows only manual/ collapsible wheelchairs on all its flights. Unfortunately, battery-powered wheelchair(s) with a wet cell battery shall not be accepted since it’s corrosive in nature and is considered to be a Dangerous Good;
Passengers travelling with Crutches / Braces / other Prosthetic Devices:
Passengers are allowed to use their own crutches, braces and/ or other prosthetic devices up to the aircraft, and may board such items as cabin baggage, provided the passengers are dependent on them.
Passengers with Visual Impairment:
- SpiceJet would request passengers with Visual Impairment to check-in early for their flight (approximately 2-3 hours before the flight departure) for a hassle free experience;
- If assistance is required within the airport, please make your needs identified at the check-in and/ or at the time of booking;
- SpiceJet will be able to extend a meet and assist service, individual safety briefings, priority boarding, assistance on-board in moving to and from the seat, reading the menu, helping in boarding and/ or de-boarding and also during flight connections;
- If you use a cane and/ or other assisting device, it may be carried in the aircraft cabin with you, provided it can be stowed in the overhead compartment. The cane should not block any emergency exit or protrude into the aisle;
- You may ask our cabin crew for assistance in stowing and retrieving your cane in case it is not collapsible or if it cannot be stowed under your seat.
All such assisting devices will be carried free of charge. For convenience, you may request our Cabin Crew for the assistance required and we will do our best to assist the passengers in the best possible manner.
Passengers with Hearing Impairment
If you require assistance during your flight with us, we encourage you to let us know how we may best assist you at the time of your booking or during check-in.

We offer the following assistance:
- Meet and assist service to escort you to and from the aircraft;
- Priority boarding.
We do not require advance notification if you wish to bring onboard hearing aid or assistive listening devices. These devices can be used during all phases of the flight.

If you plan to bring a transmitting device on-board, please advise us at least 48 hours in advance so we can ensure that it is compliant with the safety requirements.
Passengers travelling with Spinal Support Equipment (SSE):
Passengers must bring their own spinal support equipment and should be fully responsible for its installation, usage and removal. Passenger-supplied spinal support equipment will be carried free of charge. If you are planning to travel with Spinal Support Equipment (SSE), we recommend that you please contact us on +91(0)124 4983410 and +91(0)124 7101600, at least 7 (seven) working days prior to departure and inform us of your SSE specifications. Our staff will then check to ensure that whether your equipment can be accommodated safely in the aircraft.
Passenger travelling with an assistant for medical purposes:
For safety reasons, SpiceJet may require some differently-abled passengers to travel with a Safety Assistant that can provide them with assistance in comprehending and responding appropriately to safety instructions from the cabin crew and/or assist them to evacuate the aircraft in the event of an emergency. A Safety Assistant is mandatory if the passenger:
- Is travelling in a stretcher or incubator or requires medical attention during the flight. The Safety Assistant must be capable of attending to their medical needs;
- Is unable to comprehend or respond properly to safety instructions due to a cognitive or developmental disability;
- Has severe mobility impairment, due to which the passenger is unable to evacuate on his own in the event of an emergency;
- Has severe hearing and vision impairment and cannot communicate with our cabin crew.
Passengers having Autism or Intellectual Disability:

Passengers with Intellectual disabilities or Down syndrome or Autism can book their flights by contacting SpiceJet’s Reservations at +91(0)124 4983410 and +91(0)124 7101600;
While making the reservation, please advise us about your specific requirements and the best way to approach and assist in travel;
Passengers with intellectual disabilities or Down syndrome or Autism may be required to travel with an Accompanying Passenger.
The trained attendant shall carry the treating physician’s certificate along with a prescription for a sedative medicine, which may be administered by the attendant, prior to commencement of travel or as may be required en-route.
Passengers with psychiatric and/ or emotional disorders shall always travel with a suitable personal care attendant.

Passengers travelling with Internal Medical Devices:
If you are travelling with an internal medical device, such as a pacemaker or a defibrillator, kindly inform us while making the reservation and also at the airport, to the security personnel conducting your screening, before the process begins.
Passengers who require a stretcher:
- To make a booking for a stretcher request, please inform us no later than 48 hours prior to the scheduled time of departure of the flight.
- Passengers are required to take a print-out of the SpiceJet’s medical form (MEDIF) available on the website. The treating physician must fill the form prior to the booking and mail this to custrelations@spicejet.com;
- Based on an assessment by SpiceJet’s internal physician, the passenger will be communicated about the status for their request for stretcher within 24 hours of receiving the duly filled-in MEDIF via e-mail.
- Please note that SpiceJet reserves the right to have a SpiceJet medical representative meet the passenger at the airport on the date of travel to determine the passenger’s then-current medical fitness to travel on that date.
- The applicable charge for accommodating request for stretcher in the aircraft shall be the charge for 09 (nine) seats at the prevailing fare plus a Handling Fee for the stretcher is of INR 30,000 (inclusive of service tax and cess).
Passenger carrying Portable Oxygen Concentrator (POC):
- POC is allowed in domestic / international (Boeing and Q-400) direct/ via / connecting flights.
- POC is allowed in hand baggage & check-in baggage both.
- Request for carriage of Portable Oxygen Concentrator (POC) in flight should be sent to custrelations@spicejet.com at least 48 hours prior to flight departure.
- For more details refer https://corporate.spicejet.com/SpecialAssistance.aspx .
Fitness to Fly Guidelines:
- Click here for download Fitness to Fly Guidelines

Please find below the forms required for various medical conditions:

Type Of Form	Medical Condition	Download
Fitness Certificate	Persons suffering from any disease, which is believed to be actively contagious and communicable. Persons whose medical condition may develop an adverse physical condition which could have an adverse effect during flight and on safety and emergency evacuation procedure
Medical Information Form (MEDIF)	Requirement of oxygen inflight Recent major illness Recent surgery or hospitalisation Use of medical equipment inflight Requirement of stretcher Newborns under 7 days
INCAD Form	Reduced Mobility – wheel chair users (Old age/ Arthritis/ physical disability – loss of limbs, paralysis/ neuromuscular disorders – multiple sclerosis, muscular dystrophy) Visually Impaired – vision loss to such extent where it requires additional support. Hearing Disabled – partial or total inability to hear Intellectual/ Learning Disabilities – IQ less than 70; due to mental/ physical impairments, for ex Down’s syndrome, cerebral palsy etc Requirement of stretcher Newborns under 7 days

For any assistance for booking and additional information please contact us at +91(0)124 4983410 and +91(0)124 7101600

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ADD SpiceAssurance
TO YOUR BOOKING

Your time is of utmost importance to us, which is why we go the distance to ensure that we are always on time. And starting this Friday, 24th April, 2015, we are going one step further. Introducing spice assurance, our promise that we will fly you to your destination on time, because we know how a baggage loss or a delayed/cancelled flight can affect your travel plans.

SpiceAssurance DetailClick here for terms and condition

Spice assurance can only be bought by the passengers either on www.corporate.spicejet.com or via SpiceJet’s reservations.
Spice assurance is a pre-paid service, and can be bought on the payment of a refundable fees of Rupees fifty-nine (INR 59/-) per passenger, per one-way only (w.e.f. 1st April 2016).

Please refer to the table below for the benefits available to the passengers under Spice assurance ( In case of flight disruption ):

S.No.	Benefits	SpiceJet assurance Offers
1	Trip Cancellation	Rs 1000/- Voucher on cancellation
2	Baggage Loss – Check in	Get 25% premium payout @Rs.250/kg – Max of Rs.3750 as compared to the normal pay out of Rs.200/kg on such loss to the passenger. In case of excess baggage opted, user is allowed extra as opted.
3	Flight Delay	60-119min = Rs 500/- Voucher (in case of delay) >=120 min = Rs 1000/- Voucher (in case of delay)

The Vouchers issued to the passengers under spice assurance shall be redeemable as per the Voucher Redemption Process.
Spice assurance can be bought by the passenger while/ after making the booking. It can be bought latest upto one (01) hours before the scheduled departure of the flight.
Spice assurance is only available for flights within India only.
Spice assurance is not available for passengers travelling as “Infants”.
SpiceJet reserves the right to modify the terms and conditions of spice assurance and/ or withdraw the same at anytime without giving any prior notice and/ or assigning any reason.
For detailed Terms of Carriage, please refer to www.corporate.spicejet.com.

SpiceJet will issue an e-Voucher ("Voucher") [Spice Assurance Voucher] to such passengers whose flight has either been delayed beyond the scheduled departure time of the flight/ cancelled.
For the purpose of calculation of the period of delay, the time will be calculated from the scheduled departure time of the flight, till the time the aircraft's doors are closed for take-off. SpiceJet's decision in this regard shall be final and binding.
SpiceJet shall be under no obligation to provide any Voucher(s) in cases where the delay and/ or cancellations have been caused by an event(s) of Force Majeure, i.e., circumstance(s) which are beyond the control of SpiceJet and the impact of which has lead to the delay and/ or cancellation of flight(s), and which could not have been avoided even if all reasonable measures had been taken care of by SpiceJet. Such circumstances, may in particular, occur, including but not limited to, due to political instability, natural disaster, civil war, insurrection or riot, flood, explosion, government regulation and/ or any order affecting the aircraft, strikes and labour disputes causing cessation, slowdown or interruption of work and/ or any other factors that are beyond the control of SpiceJet.
In the event of delay subsequently leading to cancellation, there shall be only One Voucher issued per passenger for cancellation of the flight and the Voucher value for delay shall not be clubbed, which is to be redeemed by the passenger only to whom it has been issued. The Voucher is non-transferable.
An auto SMS will be sent to the passengers of the affected flights to log-in to a landing page on SpiceJet's website –www.corporate.spicejet.com, to redeem their Voucher. Passengers who have not provided their personal contact details at the time of booking shall have to contact SpiceJet's Call Center at +91(0)124 4983410 and +91(0)124 7101600 to know the details about their Voucher.
The Voucher will be issued where SpiceJet has either postponed or cancelled the flight, in accordance with Clause 1 of these terms and conditions, either on the day of departure or on the next day only.
The Voucher shall be valid for a period of 90 days, from and including the date of its issue, post which it shall automatically lapse.
The Voucher can only be redeemed against booking made at www.corporate.spicejet.com for those passenger(s) to whom such Voucher(s) was issued.
To redeem the Voucher, the booking can be made anytime up to 30 days prior to the scheduled date of travel.
The Voucher can only be utilized towards the payment for a new booking only against fare and taxes. The value of the Voucher, in no circumstance, can be utilized for payment towards products/ services like on-board meals, advance excess luggage booking, premium seats, carriage of sports/ any other special item(s) (the carriage of which is otherwise chargeable) and/ or any other Special Service Request.
Multiple Vouchers can be used on a single booking, provided that the Voucher was issued in the name of the said passenger only in whose name the booking is being made.
The Voucher(s) shall only be applicable for a single usage. Any partially used/ unused balance amount in the Voucher shall neither be refunded in any manner nor can the Voucher be used again.
For booking(s) made using the Voucher, if any changes and/ or cancellations are made therein from the customer's end, then the Voucher value will lapse in addition to the change fees and/ or cancellation charges and only the balance amount would be retained in a credit shell for subsequent utilization by the passenger.
SpiceJet reserves the right to modify, alter, amend, and/ or change any and/ or all of the terms and conditions made applicable to the offer at any time without any prior notice.
In addition to these terms and conditions, the general terms of carriage available at https://corporate.spicejet.com/Tnc.aspx shall also be applicable.
Any such Voucher which is issued under this scheme due to the reason of cancellation of flight shall be in exclusion to any/ all other compensation, for which the passenger(s) is entitled for (if any), as per the cancellation policy of SpiceJet. All other terms and conditions for cancellation will remain the same.

PNR NUMBER /BOOKING REF. NO.

Contact email / Last Name:

Flight Number	Origin	Destination	Departure	Arrival	Days of Departure	Effective	Fares
SG 31	Delhi	Hong Kong	22:45	6:40	Daily	22-Nov-18	9499/-
SG 32	Hong Kong	Delhi	7:40	10:50	Daily	23-Nov-18	11799/-

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Spice Alert

Credit Card Upload Policy (Citrus/Paymate)

Credit Card Upload Policy (Citrus/Paymate)

SPECIAL ASSISTANCE

OTP PASSWORD

Retrieve Booking

SpiceAssurance Detail

Spice Assurance Voucher Terms and Conditions: