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Spice Alert

Dear Valued Travel Partner,

We are implementing Two-Factor Authentication (2FA) for enhanced security. Starting with your next login, an OTP will be sent to your registered email address.

- To activate OTP-based login for this account, please click "Opt-in."
- If you'd prefer to continue accessing your account without OTP, please click "Opt-out."

Upon selecting "Opt-in", please review the information we have on file for you. If all details are correct, proceed as usual. If there are discrepancies, kindly update your information.

Choosing "Opt-out" will have no impact on your account; you can continue logging in without OTP.

Note: Completing this step is a one-time mandatory activity.

Warm regards,
Team SpiceJet.

Credit Card Upload Policy (Citrus/Paymate)

Dear Travel Partner,

  Axis Bank Corporate Card SBI Bank Corporate Card IndusInd Bank Credit Card (Only through Paymate) Other Bank Corporate Cards
Limits Upto 2.0 Crore Above 2.0 Crore Upto 2.0 Crore Above 2.0 Crore Upto 2.0 Crore Above 2.0 Crore Upto 25 Lacs Above 25 lacs
Charge to AG nil 0.45% nil 0.40% nil 0.40% nil 2.25%
DI from SG to AG nil nil nil nil nil nil nil nil

Below are the Terms and Conditions.

Kindly note that agent maximum upload limit (including all ids) per month is INR 25 Lacs.

Travel Partner minimum Credit card upload amount in INR 10, 000 per transaction.

In case agents are using Axis Bank Corporate Card then the total credit card upload limit (including all ids) per month is INR 02 Crore. In case agents are using IndusInd Bank Credit Card

then the total credit card upload limit (including all ids) per month is INR 02 Crore. For SBI Bank Corporate Card total credit card upload limit (including all ids) per month is INR 02 Crore

Travel Partner if exceeded upload limit as per credit card bank categories (including all Ids) as mentioned above in table then the minimum credit card upload limit (including all ids) is INR 85,000.Charges to apply from Re 1/-incase the limit is exceeded.

In case an agent uses multiple Banks Credit cards as mentioned above in table then travel partner per month Credit card upload limit including all IDs is INR 25 Lacs only and if the limit exceeded then charges will be applied as per Other Bank Corporate cards from Re1/.

Please get in touch with your bank for Credit card deals.

International credit cards will not be accepted.

Thanks
Team SpiceJet.

Dear Travel Partner,

Now you can book the RT PCR test for your customers through this login ID. What is even more exciting is that on this platform these tests can be booked for all of your customers irrespective of the airline they are flying. Currently the RT PCR Testing is available only in the cites of Delhi, Gurugram and Mumbai . We plan to add more cities in the next few weeks. Booking link is available in your login profile.

RT PCR Test – Charges/customer/Sample

  • Visit Collection center with a valid SG- PNR : INR 299.
  • Home Collection with a valid SG- PNR : INR 598.
  • Visit Collection center without a valid SG- PNR : INR 499.
  • Home Collection without a valid SG- PNR : INR 798.

For the detailed list of Collection Centers & eligible areas for Home collection please click here.

Dear All,

Please be informed effective 1st Oct 2018 the revised Deposit Incentive ( DI ) on Spicejet stands @ 0.50%

Revised credit card policy will be on agency login as per below:- ( this will be uploaded on AG login pop up effective 1st Oct 2018)

Dear Travel Partner,

SpiceJet is glad to announce the launch of its 8th International destination Hong Kong (HKG)- “Asia’s World City”, the new direct flight will commence operation from 22nd November’18.

Booking inventory has been opened for sale with immediate effect, therefore you are requested to make the necessary changes and update the same on your portals please.

For our valued customers, we have launched an introductory Promotional one way Fare of INR 9499 /- (all inclusive) and an attractive Return fare of INR 20,799/- (all inclusive).

The schedule of the flight is as below:

Flight Number Origin Destination Departure Arrival Days of Departure Effective Fares
SG 31 Delhi Hong Kong 22:45 6:40 Daily 22-Nov-18 9499/-
SG 32 Hong Kong Delhi 7:40 10:50 Daily 23-Nov-18 11799/-

Happy Selling!

Regards
Team SpiceJet

Credit Card Upload Policy (Citrus/Paymate)

Dear Travel Partner,

SpiceJet has revised the Credit card upload policy with effect from 1st April’23 – 30th June’23.

  Axis Bank Corporate Card SBI Bank Corporate Card IndusInd Bank Credit Card (Only through Paymate) Other Bank Corporate Cards
Limits Upto 2.0 Crore Above 2.0 Crore Upto 2.0 Crore Above 2.0 Crore Upto 2.0 Crore Above 2.0 Crore Upto 25 Lacs Above 25 lacs
Charge to AG nil 0.45% nil 0.40% nil 0.40% nil 2.25%
DI from SG to AG nil nil nil nil nil nil nil nil

Below are the Terms and Conditions.

Kindly note that agent maximum upload limit (including all ids) per month is INR 25 Lacs.

Travel Partner minimum Credit card upload amount in INR 10, 000 per transaction.

In case agents are using Axis Bank Corporate Card then the total credit card upload limit (including all ids) per month is INR 02 Crore. In case agents are using IndusInd Bank Credit Card

then the total credit card upload limit (including all ids) per month is INR 02 Crore. For SBI Bank Corporate Card total credit card upload limit (including all ids) per month is INR 02 Crore

Travel Partner if exceeded upload limit as per credit card bank categories (including all Ids) as mentioned above in table then the minimum credit card upload limit (including all ids) is INR 85,000.Charges to apply from Re 1/-incase the limit is exceeded.

In case an agent uses multiple Banks Credit cards as mentioned above in table then travel partner per month Credit card upload limit including all IDs is INR 25 Lacs only and if the limit exceeded then charges will be applied as per Other Bank Corporate cards from Re1/.

Please get in touch with your bank for Credit card deals.

International credit cards will not be accepted.

Thanks
Team SpiceJet.

Agency ID
Agency Name
Agency Balance
Currency Code
Minimum Balance
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Notification Required

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SPECIAL ASSISTANCE

  • Introduction (Special Assistance):

    Our employees are trained to assist our differently-abled passengers and for any sorts of limitations, we offer a wide variety of special assistance.

    You can obtain information in advance regarding the assistance we offer, either through this website or by contacting our Reservations on +91(0)124 4983410 and +91(0)124 7101600.

    Please be aware that there might be unpredictable circumstances such as weather or mechanical problems that may call for a last minute unavoidable change, but we will do our best to accommodate your needs.

  • Onboard Facilities:

    Following assistance are available on-board SpiceJet’s aircraft:

    • Assistance in moving to and from seats/lavatory.
    • Help in preparation for eating.

    However, we express our inability to provide passengers with any assistance for personal care needs on-board, such as, eating/ drinking, administration of medication, elimination functions including assistance inside the lavatory, or other personal care needs. If you require assistance with any of these, we recommend that you travel with a personal care attendant.

  • Seating accommodation and aircraft accessibility for differently-abled passengers:

    We will do our best to allocate you a seat that is most suitable to your needs. However, in order to meet the safety requirements as prescribed by the DGCA, passengers with mobility limitations which make it unsafe to facilitate aircraft evacuations will not be given a seat in a location where they would obstruct emergency exits, impede the crew in their duties, obstruct access to emergency equipment or hinder aircraft evacuation.

  • Accessible Lavatories:

    A lavatory with a single panel door is available on all our aircraft. Our cabin crew can provide you with assistance moving to and from the lavatory door but will not be able to assist you inside the lavatory.

  • SpiceJet offers special services for the following:
    • Wheelchair users or passengers using wheelchairs (mobility assistance);
    • Passengers travelling with crutches/ braces/ other prosthetic devices;
    • Passengers with Visual Impairment;
    • Passengers Travelling with Certified Guide Dogs;
    • Passengers with Hearing Impairment;
    • Passenger travelling with spinal support;
    • Passenger travelling with an assistant for medical purposes;
    • Passengers; with intellectual/ developmental/ learning disabilities;
    • Passengers travelling with Internal Medical Devices;
    • Passengers who require a stretcher;
    • Passengers requiring oxygen aid;
  • Mobility Assistance:
    • SpiceJet would be more than happy to provide a wheelchair for you, should you require this service. In order to ensure the service meets your needs, our reservation team and/ or the staff may ask you some questions to determine the level of assistance you require. To allow us to provide the best possible assistance, please provide us with as much appropriate information as possible at the time of your booking and/ or at the time of check-in;
    • SpiceJet wheelchair service is provided, with an attendant, at no additional charge to you. The attendant will assist in transporting you within the airport area, to the boarding gate and/ or the aircraft door (depending upon the airport facilities). Our team is trained in transferring techniques, and can assist if you are unable to transfer by yourself from the wheelchair to/ from your seat. However, to have this facility extended to you an advance intimation to SpiceJet is required;
    • Please contact us at Reservations +91(0)124 4983410 and +91(0)124 7101600 should you have any questions about our wheelchair service;
    • If you are travelling in a group of 10 or more people and require wheelchairs, please contact our Reservations +91(0)124 4983410 and +91(0)124 7101600 at least 48 hours before the scheduled departure;
    • Passengers travelling with their own wheelchair differently-abled passengers may use their own manual or battery-powered wheelchair up to the boarding gate and/ or the aircraft door (subject to permission granted by the respective airport authority). SpiceJet allows only manual/ collapsible wheelchairs on all its flights. Unfortunately, battery-powered wheelchair(s) with a wet cell battery shall not be accepted since it’s corrosive in nature and is considered to be a Dangerous Good;
  • Passengers travelling with Crutches / Braces / other Prosthetic Devices:

    Passengers are allowed to use their own crutches, braces and/ or other prosthetic devices up to the aircraft, and may board such items as cabin baggage, provided the passengers are dependent on them.

  • Passengers with Visual Impairment:
    • SpiceJet would request passengers with Visual Impairment to check-in early for their flight (approximately 2-3 hours before the flight departure) for a hassle free experience;
    • If assistance is required within the airport, please make your needs identified at the check-in and/ or at the time of booking;
    • SpiceJet will be able to extend a meet and assist service, individual safety briefings, priority boarding, assistance on-board in moving to and from the seat, reading the menu, helping in boarding and/ or de-boarding and also during flight connections;
    • If you use a cane and/ or other assisting device, it may be carried in the aircraft cabin with you, provided it can be stowed in the overhead compartment. The cane should not block any emergency exit or protrude into the aisle;
    • You may ask our cabin crew for assistance in stowing and retrieving your cane in case it is not collapsible or if it cannot be stowed under your seat.

    All such assisting devices will be carried free of charge. For convenience, you may request our Cabin Crew for the assistance required and we will do our best to assist the passengers in the best possible manner.

  • Passengers with Hearing Impairment

    If you require assistance during your flight with us, we encourage you to let us know how we may best assist you at the time of your booking or during check-in.

    We offer the following assistance:

    • Meet and assist service to escort you to and from the aircraft;
    • Priority boarding.

    We do not require advance notification if you wish to bring onboard hearing aid or assistive listening devices. These devices can be used during all phases of the flight.

    If you plan to bring a transmitting device on-board, please advise us at least 48 hours in advance so we can ensure that it is compliant with the safety requirements.

  • Passengers travelling with Spinal Support Equipment (SSE):

    Passengers must bring their own spinal support equipment and should be fully responsible for its installation, usage and removal. Passenger-supplied spinal support equipment will be carried free of charge. If you are planning to travel with Spinal Support Equipment (SSE), we recommend that you please contact us on +91(0)124 4983410 and +91(0)124 7101600, at least 7 (seven) working days prior to departure and inform us of your SSE specifications. Our staff will then check to ensure that whether your equipment can be accommodated safely in the aircraft.

  • Passenger travelling with an assistant for medical purposes:

    For safety reasons, SpiceJet may require some differently-abled passengers to travel with a Safety Assistant that can provide them with assistance in comprehending and responding appropriately to safety instructions from the cabin crew and/or assist them to evacuate the aircraft in the event of an emergency. A Safety Assistant is mandatory if the passenger:

    • Is travelling in a stretcher or incubator or requires medical attention during the flight. The Safety Assistant must be capable of attending to their medical needs;
    • Is unable to comprehend or respond properly to safety instructions due to a cognitive or developmental disability;
    • Has severe mobility impairment, due to which the passenger is unable to evacuate on his own in the event of an emergency;
    • Has severe hearing and vision impairment and cannot communicate with our cabin crew.
  • Passengers having Autism or Intellectual Disability:
    • Passengers with Intellectual disabilities or Down syndrome or Autism can book their flights by contacting SpiceJet’s Reservations at +91(0)124 4983410 and +91(0)124 7101600;
    • While making the reservation, please advise us about your specific requirements and the best way to approach and assist in travel;
    • Passengers with intellectual disabilities or Down syndrome or Autism may be required to travel with an Accompanying Passenger.
    • The trained attendant shall carry the treating physician’s certificate along with a prescription for a sedative medicine, which may be administered by the attendant, prior to commencement of travel or as may be required en-route.
    • Passengers with psychiatric and/ or emotional disorders shall always travel with a suitable personal care attendant.
  • Passengers travelling with Internal Medical Devices:

    If you are travelling with an internal medical device, such as a pacemaker or a defibrillator, kindly inform us while making the reservation and also at the airport, to the security personnel conducting your screening, before the process begins.

  • Passengers who require a stretcher:
    • To make a booking for a stretcher request, please inform us no later than 48 hours prior to the scheduled time of departure of the flight.
    • Passengers are required to take a print-out of the SpiceJet’s medical form (MEDIF) available on the website. The treating physician must fill the form prior to the booking and mail this to custrelations@spicejet.com;
    • Based on an assessment by SpiceJet’s internal physician, the passenger will be communicated about the status for their request for stretcher within 24 hours of receiving the duly filled-in MEDIF via e-mail.
    • Please note that SpiceJet reserves the right to have a SpiceJet medical representative meet the passenger at the airport on the date of travel to determine the passenger’s then-current medical fitness to travel on that date.
    • The applicable charge for accommodating request for stretcher in the aircraft shall be the charge for 09 (nine) seats at the prevailing fare plus a Handling Fee for the stretcher is of INR 30,000 (inclusive of service tax and cess).
  • Passenger carrying Portable Oxygen Concentrator (POC):
    • POC is allowed in domestic / international (Boeing and Q-400) direct/ via / connecting flights.
    • POC is allowed in hand baggage & check-in baggage both.
    • Request for carriage of Portable Oxygen Concentrator (POC) in flight should be sent to custrelations@spicejet.com at least 48 hours prior to flight departure.
    • For more details refer https://corporate.spicejet.com/SpecialAssistance.aspx .
  • Fitness to Fly Guidelines:
    • Click here for download Fitness to Fly Guidelines

Please find below the forms required for various medical conditions:

Type Of Form Medical Condition Download
Fitness Certificate
  • Persons suffering from any disease, which is believed to be actively contagious and communicable.
  • Persons whose medical condition may develop an adverse physical condition which could have an adverse effect during flight and on safety and emergency evacuation procedure
Medical Information Form (MEDIF)
  • Requirement of oxygen inflight
  • Recent major illness
  • Recent surgery or hospitalisation
  • Use of medical equipment inflight
  • Requirement of stretcher
  • Newborns under 7 days
INCAD Form
  • Reduced Mobility – wheel chair users (Old age/ Arthritis/ physical disability – loss of limbs, paralysis/ neuromuscular disorders – multiple sclerosis, muscular dystrophy)
  • Visually Impaired – vision loss to such extent where it requires additional support.
  • Hearing Disabled – partial or total inability to hear
  • Intellectual/ Learning Disabilities – IQ less than 70; due to mental/ physical impairments, for ex Down’s syndrome, cerebral palsy etc
  • Requirement of stretcher
  • Newborns under 7 days

For any assistance for booking and additional information please contact us at +91(0)124 4983410 and +91(0)124 7101600

Dear Travel Partner,

This is to inform you that your balance is less than the minimum balance set value, Please upload the balance and continue the bookings.

Regards,
Team SpiceJet

Dear Travel Partner,

This is to inform you that you haven’t setup the Minimum Balance notification. If you want to receive the notification, Please click on "Notify me" button, else Click on "Cancel".

Regards,
Team SpiceJet

Dear Travel Partner,

SG will be shortly initiating the fund transfer facility from ID to ID. For ease of doing business and security purpose you are requested to;

  • 10 digit mobile number and registered email of the authorised personal for the OTP for fund transfers request.

for further information please get in touch with your sales representatives.

Regards

Team SpiceJet

Phone :

(Enter mobile number with country code e.g. 91XXXXXXXXXX)

Email :

OTP PASSWORD


Time

Dear Travel Partner,

You don’t have an valid contact number mapped to your profile, please contact your Sales representative.

Regards,
Team SpiceJet

SpiceJet is not endorsing or making representation in relation to this service and expressly disclaims all warranties & conditions about this service or its availability, suitability for any particular purpose. The customer understands and agrees to have read, understood and accepted all the T&Cs related to the services provided by BookMyForex on “as is” basis. Any customer’s grievance will be addressed directly by BookMyForex and the customer can reach out to BookMyForex at spicejetsupport@bookmyforex.com.
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