+91 987 180 3333,+91 965 400 3333
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Dear Travel Partner,
In accordance with the order of the Hon’ble Supreme Court regarding the revised Tariff rates at Delhi Airport, please find below detail process of refund of excess UDF paid.
Following to be noted in this regard:
i) Passengers who have already travelled between July 8, 2017 to July 18, 2017 (both days inclusive) from/to IGI airport Delhi can claim refund of excess UDF amount paid within 45 days from July 18, 2017 (i.e. upto September 1, 2017). For International travelers the period allowed to claim refund is 60 days from July 18, 2017 (i.e. upto September 16, 2017).
ii) In respect of the passengers who have booked the ticket on or before July 7, 2017 but are yet to commence their travel, the excess amount will be automatically refunded by airlines.
iii) UDF will be processed only after the guest has travelled on the ticket. In case of cancellation the full refund of UDF will be processed automatically.
iv) The refund should be claimed through original sale channel i.e. if it is purchased from a travel agency, the refund will be processed through to the concerned agency.Bookings done through Credit card/Debit card/Online banking/Spice club members etc:
- Spicejet Reservations will refund all cases wherein passenger has paid extra UDF.
Thanking you for your supportTeam SpiceJet.
Our employees are trained to assist our differently-abled passengers and for any sorts of limitations, we offer a wide variety of special assistance.
You can obtain information in advance regarding the assistance we offer, either through this website or by contacting our Reservations on +919871803333/ +919654003333.
Please be aware that there might be unpredictable circumstances such as weather or mechanical problems that may call for a last minute unavoidable change, but we will do our best to accommodate your needs.
Following assistance are available on-board SpiceJet’s aircraft:
However, we express our inability to provide passengers with any assistance for personal care needs on-board, such as, eating/ drinking, administration of medication, elimination functions including assistance inside the lavatory, or other personal care needs. If you require assistance with any of these, we recommend that you travel with a personal care attendant.
We will do our best to allocate you a seat that is most suitable to your needs. However, in order to meet the safety requirements as prescribed by the DGCA, passengers with mobility limitations which make it unsafe to facilitate aircraft evacuations will not be given a seat in a location where they would obstruct emergency exits, impede the crew in their duties, obstruct access to emergency equipment or hinder aircraft evacuation.
A lavatory with a single panel door is available on all our aircraft. Our cabin crew can provide you with assistance moving to and from the lavatory door but will not be able to assist you inside the lavatory.
Passengers are allowed to use their own crutches, braces and/ or other prosthetic devices up to the aircraft, and may board such items as cabin baggage, provided the passengers are dependent on them.
All such assisting devices will be carried free of charge. For convenience, you may request our Cabin Crew for the assistance required and we will do our best to assist the passengers in the best possible manner.
If you require assistance during your flight with us, we encourage you to let us know how we may best assist you at the time of your booking or during check-in.
We offer the following assistance:
We do not require advance notification if you wish to bring onboard hearing aid or assistive listening devices. These devices can be used during all phases of the flight.
If you plan to bring a transmitting device on-board, please advise us at least 48 hours in advance so we can ensure that it is compliant with the safety requirements.
Passengers must bring their own spinal support equipment and should be fully responsible for its installation, usage and removal. Passenger-supplied spinal support equipment will be carried free of charge. If you are planning to travel with Spinal Support Equipment (SSE), we recommend that you please contact us on +919871803333/ +919654003333, at least 7 (seven) working days prior to departure and inform us of your SSE specifications. Our staff will then check to ensure that whether your equipment can be accommodated safely in the aircraft.
For safety reasons, SpiceJet may require some differently-abled passengers to travel with a Safety Assistant that can provide them with assistance in comprehending and responding appropriately to safety instructions from the cabin crew and/or assist them to evacuate the aircraft in the event of an emergency. A Safety Assistant is mandatory if the passenger:
If you are travelling with an internal medical device, such as a pacemaker or a defibrillator, kindly inform us while making the reservation and also at the airport, to the security personnel conducting your screening, before the process begins.
Please find below the forms required for various medical conditions:
For any assistance for booking and additional information please contact us at +919871803333/ +919654003333
* Departure Date:
* Return Date:
9Children aged 2 - 12 years old on the date of travel0
9Infants are children that are under 2 years old on the date of travel
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Applicable for all serving and retired Indian Armed Forces personnel, Paramilitary Forces personnel and their dependent families. Limited inventory available. Valid photo ID and relevant military card need to be presented for verification at check-in. Conditions apply. Indian Armed Forces
Applicable for all students above the age of 12 years studying with a bonafide school/university. Limited inventory available. Valid photo ID and educational institute I-card need to be presented for verification at check-in. Bookings under this offer are refundable. Conditions apply. Student
Family and Friends discount is applicable for a minimum of two passenger (excluding infant) on a single booking. Terms and conditions apply.
Friends And Family
The special discounted fares are applicable only to the Senior citizens. A valid age proof is a necessary condition for travel under this offer and passengers will be required to produce the identity card at the SpiceJet check in counter at the airport.
Children between the ages of 5 and under 12 years who will be traveling alone are considered unaccompanied minors A fee of Rs.1500/Rs.3000 (Domestic and International respectively) will be applicable each way per unaccompanied minor. Once booked, please fill the 'Unaccompanied Minor form' available on our website. Print 4 copies of the same and bring them with you to the airport.
For Special Assistance
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Earn 2% SpiceCash points on every SpiceClub top-up
Earn 2% SpiceCash Points on purchase of any Spice Add-on and on any domestic flight booking
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